GB_T 19001-2016 質(zhì)量管理體系 要求

ICS 03.120.10 A 00 中 華 人 民 共 和 國 標(biāo) 準(zhǔn) GB/T 19001—2016/ ISO 9001:2015 替代 GB/T 19001—2008 質(zhì)量管理體系 要求 Qua lity management systems —Requirements (ISO 9001:2015, IDT) 2016 -09-28 發(fā)布 2016 -10-01 實(shí)施 中華人民共和國國家)`?E?Fd7?i?7?D?/<+A 中國國家標(biāo)準(zhǔn)化管理委員會(huì) 發(fā)布 1 目 錄 前 言 .................................................................................................................... .................... ....................... Ⅰ 引 言 ...................................................... ........................................................................................................... II 0.1 總則 ............................................................................................................................................................. II 0.2 質(zhì)量管理原則 ........................................................................................................................................... II 0.3 過程方法 ................................................................................................................................................... III 0.4 與其他管理體系標(biāo)準(zhǔn)的關(guān)系 .................................................................................................... ........... V )`?J?CTK? 要求 ............................................................................................................................. ............ 1 1 范圍 ......................................................... ........................................................................... .......................... 1 2 規(guī)范性引用文件 ............................................................................................................ ............................ 1 3 術(shù)語和定義 .................................................................................................................... ............................... 1 4 組織環(huán)境 ....................................................................................................................... .............................. 1 4.1 理解組織及其環(huán)境 ............................. ............................................................. ........................................ 1 4.2 理解相關(guān)方的需求和期望 ........................ ............................................................ ................................ 1 4.3 確定質(zhì)量管理體系的范圍 .................................................................................... ...... .......................... 1 4.4 質(zhì)量管理體系及其過程 ............................................ ................................................. ........................ 2 5 領(lǐng)導(dǎo)作用 ................................................................. ..................................................................... ............... 2 5.1 領(lǐng)導(dǎo)作用和承諾 .......................................... ............................................................................................ 2 5.1.1 總則 ........................................................... .......................................................................................... 2 5.1.2 以顧客為關(guān)注焦點(diǎn) .............................................................................................................................. 2 5.2 方針 ...................................................................................................................................... ....................... 3 5.2.1 制定質(zhì)量方針 .................................... ..................................................................... .............................. 3 5.2.2 溝通質(zhì)量方針 .............................................................................................................. .......................